Privacy Policy

Privacy Policy

Date updated: 1st April 2020 At Click2Scan Ltd we are committed to protecting and respecting your privacy. This Privacy Policy together with our Cookie Policy, Terms and Conditions and any other documents referred to herein, sets out the basis on which we will process any personal data that we collect from you, or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using this website and our services you are accepting and consenting to the practices described in this Privacy Policy. For the purpose of the Data Protection Act 1998 or any subsequent amendment or replacement or supplementary legislation (the “Act”), the data controller is Click2Scan Ltd of Cambridge House, Henry Street, Bath, BA1 1BT, England.

Information we may collect from you

We may collect and process the following information about you: Information you give us. By filling in forms on our website or by corresponding with use by telephone, email or otherwise you give us information about yourself. This includes information you provide when you register to use our website, apps, subscribe to our services or newsletter, search for products, place an order on our website, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey, when you chat to one of our sales or support personnel and when you report a problem with our Site. The information you give us may include your name, address, e-mail address and phone number. Information we collect about you. Each time you visit our website we may automatically collect the following information:


We use cookies on our website to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve the website.

Uses made of the information

We use information held about you in the following ways. Information you give to us. We use this information to: Information we collect about you. We use this information to:

Disclosure of your information

Information we share with third parties. We may share your information with selected third parties. Information we disclose to third parties. We may disclose your personal (business) data to third parties:

Where we store your personal data

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (" EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or partners. Such staff maybe engaged in, among other things, the fulfilment of the service, the processing of your payment details and the provision of support services. By submitting your data, you agree to this transfer, storing or processing outside of the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. In particular, this means that your personal data will only be transferred to a country that provides an adequate level of protection (for example, where the European Commission has determined that a country provides an adequate level of protection) or where the recipient is bound by standard contractual clause according to conditions provided by the European Commission (“EU Model Clauses”). Our website is accessible via the internet and may potentially be accessed by anyone around the world. Other users may access the website from outside the EEA. This means that where you chose to post your data on our website, it could be accessed from anywhere around the world and therefore a transfer of your data outside of the EEA may be deemed to have occurred. You consent to such transfer of your data for and by way of this purpose.

Protection of Information

All information you provide to us is stored on our secure servers. All personal data will be encrypted at rest and in transit between our servers and your browser. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or services, you are responsible for keeping this password confidential. We ask you not to share any password with anyone. Unfortunately, the transmission of any information across the Internet cannot be guaranteed to be completely secure. Although we will endeavour to protect your information, we cannot guarantee the security of your information transmitted to our website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Links to other websites

Our website or the services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. This privacy policy does not cover use of other websites linked from this website. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We encourage you to read the privacy statements on other websites you visit before providing any information about yourself.

Your rights

You have the right under the Act, free of charge to request: • access to your personal data; • rectification or deletion of your personal data; • a restriction on the processing of your personal data; • object to the processing of your personal data; • a transfer of your personal data (data portability). You can make a request in relation to any of the above rights by writing to us at the contact address given at the end of this Privacy Policy. We will respond to such queries within 30 days and deal with requests we receive from you, in accordance with the provisions of the Act.


You have the right to withdraw your consent to us processing your personal data, at any time, by writing to us at the contact address given at the end of this Privacy Policy. Where we process your personal data for marketing purposes, we will inform you and obtain your opt in consent (before collecting your personal data) if we intend to use your personal data for such purposes or if we intend to disclose your information to any third party for such purposes. If you change your mind about being contacted in the future, please click on the opt out options and we will remove you from our mailing lists. We send notifications and emails from time to time in order to update you about any service updates, events and promotions we may be running. If you no longer wish to receive these communications, please disable these in the settings on your device.

Data Retention

We retain personal data for as long as necessary for the relevant activity for which it was provided or collected. This will be for as long as we provide access to the website or services to you, your account with us remains open or and period set out in any relevant contract you have with us. However, we may keep some data after your account is closed or you cease using the services for the purposes set out below. After your account has been closed, we usually delete personal data, however we may retain personal data where reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes, enforce our Terms and Conditions, or fulfil your request to “unsubscribe” from further messages from us. We may retain de-personalised information after your account has been closed. Please note: After you have closed your account or deleted information from your account, any information you have shared with others will remain visible. We do not control data that other users may have copied from the website or services.

Age of Users

This website is not intended for and shall not be used by anyone under the age of 18.

Complaints or queries

Our intention is to meet the highest standards when collecting and using personal data. For this reason, we take any complaints we receive very seriously. We encourage people to notify us if they think that our collection or use of their personal data is unfair, misleading or inappropriate. If you have any complaints about our use of your personal data please contact us as set out at the end of this Privacy Policy or contact our supervisory authority in the UK: The Information Commissioner’s Office at, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England (“ICO”).

Changes to this privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy. This Privacy Policy was last updated on 1 April 2018 and replaces any other Privacy Policy previously applicable.

How to contact us

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to: or write to us at: Click2Scan Ltd, Cambridge House, Henry Street, Bath, BA1 1BT, United Kingdom